The Centre shall commit to resolving any matter related to the visitors’ safety or the services provided to them. People of determination and elderly visitors/senior citizens are entitled to receive the highest quality of services while present at the mosque or any of its facilities. Visitors are entitled to enjoy high standards of safety and comfort during their presence at the mosque or any of its facilities. Visitors are entitled to attain and benefit from the services within a common framework of mutual respect amongst all cultures. Visitors are entitled to review the Centre’s rules and regulations Visitors are entitled to receive the highest quality of customer service. Visitors may inform the Visitors' Services' team about any particular requirement not cited in the official literature
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Visitors are entitled to review the available services and learn how to attain and enjoy them.
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Visitors are entitled to receive a cultural tour offered per high professional standards that will enrich their knowledge about the mosque, subject to the availability of a cultural tour specialist. SZGMC, without prejudice to criminal or Civil responsibility, reserves the right to deny or exclude anyone from having access or being present at the mosque or to have access to its premises or be present at any of them as a result of causing disturbance to others or due to misconduct, or causing harm to individuals, or any of the Centre’s assets or found to be in breach of any duties as set in the present document and as perceived and judged to be appropriate by the Centre’s management on the matter, and for a period it sees fit unless a written apology is put forward and is accepted by the Centre’s management in which he/she pledged not to repeat the offense in the future.
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The Centre shall bear no liability for any harm that may occur to worshippers and visitors or any damage incurred by worshippers and visitors during their presence at the mosque or during the use of any of its facilities or structures under its jurisdiction. Sheikh Zayed Grand Mosque Centre provides its esteemed worshippers and visitors with all services required to facilitate their access to the mosque's premises, allow them to visit exhibitions, attend occasions, and participate in all other activities and events held or organized by the Centre.